Why is this happening? 
Third party applications can interfere with the successful installation of QuickBooks. As a result, it might be necessary to install QuickBooks in a special diagnostic mode of Microsoft Windows called Selective Startup. Selective Startup mode enables you to start Windows while selecting which specific items to run.

How to fix the problem 
To resolve this issue, install QuickBooks in Selective Startup Mode rather than in Safe Mode.

Important: Safe Mode should not be used to install QuickBooks QBi.

Earlier versions of QuickBooks used InstallShield technology to install QuickBooks. QuickBooks 2008/09 and above uses the Microsoft Windows Installer. The Microsoft Windows Installer requires the Windows Installer Service to run as a service. As a result Safe Mode is no longer an option for troubleshooting potential third party installation conflicts.

Microsoft Windows 7, Vista or XP: Restart the computer in Selective Startup Mode and then install QuickBooks

 1. Click the Microsoft Windows Start button and select Run.
     Note: If the Run window doesn't display, press and hold the Windows icon button on the right side of the keyboard's space bar, and press the R key. This will display the Run window.
 2. In the Open field, type MSCONFIG, and then click OK. The System Configuration Utility window opens.
 3. Click the General tab, and then select Selective Startup.
 4. Select the Load System Services checkbox and clear the Load Startup Items checkbox.
 5. Click the Services tab, locate Windows Installer and make sure it is ticked.
 6. Click Hide all Microsoft Services checkbox at the bottom of the window.
 7. Click the Disable all button to clear all selected services.
 8. Click OK. The System Configuration message window appears.
 9. Click the Restart button.
10. Run the QuickBooks installation from the CD-ROM. The QuickBooks installation should start automatically after placing the QuickBooks installation CD-ROM in your CD-ROM drive. If it does not:
    a. Double-click the My Computer icon on the Microsoft Windows desktop (or click the Start button and select My Computer). The My Computer window opens.
    b. Double-click the CD-ROM drive.
    c. Double-click the Setup.exe (or Setup) file to begin the QuickBooks installation.
11. Follow the prompts to complete the installation.

After installing, complete the following steps to revert your system to its previous configuration:

 1. Click the Windows Start button and select Run.
 2. In the Open field, type MSCONFIG, and then click OK.
 3. Click the General tab and select the Normal Startup option.
 4. Click OK. The System Configuration message window appears.
 5. Click Restart.

If the installation is not successful, you will need to install using a hard disk installation, by copying the installation files to the hard drive of your computer.

Before copying the installation files, you will need to configure your computer so Show hidden files and folders and file extensions.

Windows XP
- Right-click the Windows Start button and select Explore.
- Select the Tools menu and select Folder Options.
- Click the View tab and clear the Hide extensions for known file types checkbox.
- Select Show hidden files and folders and clear Hide protected operating system files (Recommended).
- Click OK and close this window.

Windows 7 & Vista
- Right-click the Windows Logo button and select Explore.
- Click Organize and select Folder and Search Options.
- Click the View tab, select Show hidden files and folders and then clear the checkbox for Hide protected system operating files.
- Click Yes on the warning and then click OK.
- Close this window.

Once this has been completed, follow the steps below:

 1. Right-click on the Windows desktop and select New > Folder. This will create a folder named New Folder on the desktop.
 2. Place the QuickBooks CD-ROM in the CD-ROM drive, if a message prompting you to install QuickBooks appears, click Quit.
 3. Double-click My Computer on the desktop. The My Computer window opens.
 4. Select the CD-ROM drive, and then select the File menu and select Open. The contents of the CD-ROM are displayed.
 5. From the Edit menu, choose Select All.
 6. From the Edit menu, select Copy. Close the My Computer window.
 7. Double-click the New Folder that was created in step 1. The New Folder window opens.
 8. In the New Folder window, select the Edit menu and select Paste. This will copy the contents of the QuickBooks program from the CD-ROM to the hard disk.
    Note: If the folder does not copy successfully, this indicates a problem with the CD-ROM or with your CD-ROM drive. Attempt to use the CD-ROM on another computer to see if you still experience difficulties. Otherwise, contact Customer Service for a replacement disk.
 9. In the New Folder window, double-click the Setup.exe file (or Setup) to begin the QuickBooks installation.
10. Follow the prompts to complete the installation.
11. After the installation completes, follow the above steps to revert your system to its previous configuration.

  

Firewall and antivirus software compatibility

If you use firewall or antivirus software, it may be necessary to adjust settings in these applications to ensure the best possible performance with QuickBooks. Refer to your firewall or antivirus product documentation for further information.

Using firewall software on a network

If firewall software is running while you install QuickBooks, you may be asked if you want to allow QuickBooks components to have access to the network. In multi-user environments, QuickBooks uses the Internet protocol TCP/IP for data communication. If your company's network is protected by a firewall, you may need to reconfigure your firewall software to allow QuickBooks to communicate using TCP/IP.

Most firewall applications allow you to configure them to allow specific programs access.

If you are using QuickBooks 2010-11, make note of the following files that must be granted access through your firewall on Port 10173 for both incoming and Outgoing Traffic.

If you are using QuickBooks 2008-09 or QuickBooks 2009-10, make note of the following files that must be granted access through your firewall on Port 10172 for both Incoming and Outgoing Traffic. 

• FileManagement.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx
  
• QBCFMonitorService.exe located in C:\Program Files\Common Files\Intuit\QuickBooks
  
• QBDBMgr.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx
  
• QBDBMgrN.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx
  
• QBGDSPlugin.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx
  
• QBW32.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx
  
• QBUpdate.exe located in C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate
  
  * Where x represents your Year Version.

Different firewall software applications use different terminology when prompting you. Be sure to choose an option that does not block connections to QuickBooks components. Also, some firewall and antivirus software can affect QuickBooks performance. If you experience performance issues you think are related to your firewall software, refer to the firewall documentation or contact your firewall supplier for assistance.

  

In this scenario, we have 2 suppliers – Australian Tax Office and Australian Taxation Office. By default, the payroll features in QuickBooks QBi 2008/09 uses the default name “Australian Taxation Office”.
     - Therefore the Tax Agency must be set to Australian Taxation Office in the preferences.
     - If you are currently using QuickBooks 2007/08, follow the steps below before upgrading to QuickBooks QBi 2008/09.

QuickBooks 2007/08:
If you have multiple Tax Agencies in your Supplier list, follow the steps below:


1. From the Edit menu, select Preferences
2. From the Tax icon, select the Company Preferences tab
3. Change the Tax Agency to a Supplier that does not relate to Australian Taxation Office


4.  Click OK
5.  Repeat Steps 1 & 2
6.  Turn OFF tax tracking by selecting No. Click OK
7.  From the Suppliers menu, select Suppliers List
8.  Tick Show All to include inactive suppliers
9.  Locate all Suppliers that are related to the tax agency - Australian Taxation Office
10. Right click Australian Tax Office and select Edit
11. Rename the Supplier Name to Australian Taxation Office. Click OK
12. A message will appear - "This name is already being used. Would you like to merge them?" Click Yes
13. Repeat steps 11 to 14 if you have more than two Tax Agency suppliers
14. From the Edit menu, select Preferences
15. From the Tax Icon, select Company preferences
16. Turn ON tax tracking by selecting Yes
17. From the Tax Agency drop down select Australian Taxation Office. Click OK

Note: If you have already upgraded to QuickBooks QBi 2008/09, and is not feasible to revert back to QuickBooks 2007/08, follow the steps below.

QuickBooks QBi 2008/09:
Note: In QuickBooks QBi, each tax liability account must have Unique Tax Supplier, Example (Tax Payable to   have Australian Taxation Office as a supplier assigned) and (PAYG liability to have ATO as a supplier assigned), this doesn’t apply if your PAYG account is a subaccount of your Tax Payable.

Step1:
1. From the Lists menu, select Chart of Accounts
2. Tick Include inactive on the bottom of the list
3. Locate Sales Tax Payable (If Sales Tax Payable does not exist, continue to Step 2)
4. Right click Sales Tax Payable and select QuickReport: Sales Tax Payable
5. Change the Date Range to All
6. If there are no transactions associated with this account, close the report. If transactions are present, you will need to edit each transaction and save it to another account (e.g. to Tax Payable)
7. Select Sales Tax Payable and from the Edit menu, select Delete. Click OK
Step2:
1. From the Edit menu, select Preferences
2. From the Tax icon, select the Company Preferences tab
3. The Default Tax Agency is set to Australian Tax Office. Click OK


4. From the File menu, select Utilities > Export > Lists to IIF Files…
5. Tick Payroll Items and click OK
6. Select a location to save the file (e.g. Desktop)
7. In the File name field, enter payroll.IIF and click Save


8. Minimise QuickBooks
9. Locate the file, right click and select Open With > Choose Program
10. Tick Select the program from a list and click OK
11. From the list, select Notepad and click OK
12. Locate and rename Australian Taxation Office to Australian Tax Office as shown below

13. From the File menu, select Exit
14. A window will appear stating that the file has changed. Click Yes
15. Maximise QuickBooks - from the File menu, select Utilities > Import > IIF Files…
16. Locate and select payroll.IIF and click Open
17. A message will appear stating that your data file has been imported. Click OK
18. From the Suppliers menu, select Suppliers Centre
19. From the View dropdown menu, select All Suppliers to include inactive suppliers
20. Locate all Suppliers that are related to the Australian Tax Office
21. Generate a QuickReport for each supplier to identify how many transactions are present
22. Right click the supplier and select QuickReport
23. Change the Date range to All
24. In this case, Australian Tax Office has five transactions as shown below:


25. Australian Taxation Office only has one transaction as shown below:


26. Once you have identified which Supplier has the least number of transactions, double click each transaction and rename Australian Taxation Office to Australian Tax Office
27. If the transaction is associated with the Tax Payable account, delete the line and renter the amount. This will refresh the transaction and assign it to the correct tax agency
28. Select the line and press CTRL and Delete on your keyboard


29. When you have re-entered the Tax Payable and Amount, the Australian Tax Office will appear in the Customer: Job as shown in the screenshot below


30. Click Save & Close
31. Repeat steps 28 to 32 until all transactions are removed
32. From the Supplier Centre, select Australian Taxation Office and from the Edit menu > Delete. Click OK
33. If it cannot be deleted, edit the supplier and rename it to ATO old, ATO old 1, etc…
34. From the Edit menu, select Make Inactive
35. Rename your active and main Supplier to be Australian Taxation Office

  

It is sometimes necessary to perform a clean install or uninstall to remove residual QuickBooks installation files and folders left behind by Microsoft Add or Remove Programs. This is most often required when the QuickBooks function is damaged or when reinstalling QuickBooks does not correct an issue.

Caution: Performing a clean install of QuickBooks requires that you also reinstall any other Intuit software programs that share the same installation folder.

It is also advised to back up your company file to a safe location to prevent it from being accidentally deleted or overwritten. Please be sure to have your QuickBooks installation CD-ROM and license key handy before reinstalling QuickBooks.

To perform a clean install or a clean uninstall;

1. Click the Start button and then select Control Panel:

Microsoft Windows 7 & Vista:

a. Select Programs and then click Programs and Features
b. Select QuickBooks in the list of programs and click Uninstall
c. Follow the instructions to uninstall QuickBooks

Microsoft Windows XP:

a. Double-click Add/Remove Programs
b. Select QuickBooks in the list of programs, and then click Remove
c. Follow the instructions to remove QuickBooks

2. Manually remove the following QuickBooks installation folders:

Note: Removing the entire Intuit folder will also remove all of the sub folders that are contained within it. Your installation folders may appear differently depending on the version or versions of QuickBooks installed on your computer.

Windows 7 & Vista:

QuickBooks:

1. C:\Program Data\Intuit
2. C:\Program Data\Common Files\Intuit
3. C:\Users\<current user>\AppData\Local\Intuit
4. C:\Users\Public\Public Documents\Intuit
5. C:\Program Files\Intuit
6. C:\Program Files\Common Files\Intuit

Windows XP/2000:

QuickBooks (Pro, Premier, Enterprise Solutions):

a. C:\Program Files\Intuit
b. C:\Program Files\Common Files\Intuit
c. C:\Documents and Settings\All Users\Application Data\Intuit
d .C:\Documents and Settings\All Users\Application Data\Common Files\Intuit
e. C:\Documents and Settings\All Users\Documents (Shared Documents)\Intuit

Windows 7 & Vista:
- C:\Program Data\Intuit

Windows XP/2000:
- C:\Program Files\Intuit

If the Application Data or Program Data folder are not visible:

Windows 7 & Vista:

1.   Click the Start button and select Computer
2.   In the upper left, click the Organize button
3.   Select Folder and Search Options
4.   Click the View tab
5.   Click Show hidden files and folders
6.   Click OK

Windows XP:

1.   Right-click on the Start button and select Explore
2.   Select the Tools menu and then select Folder Options
3.   Click the View tab, and then under Advanced Settings, select the Show hidden files and folders checkbox
4.   Click OK

Once QuickBooks is completely removed from your system, you may proceed with a new installation.

  

Method 1:

IMPORTANT:

If you have just installed QuickBooks QBi 2009/10 (Pro, Premier or Enterprise) and intend to run in a multi-user mode environment i.e QuickBooks Database Server Manager installed on the server only, click on the link below to download the update patch.

http://www.quicken.com.au/Support/ServicePackDownload.aspx?cat=QBDBManager

This patch ONLY needs to be installed on your File Server or in the location where QuickBooks 2009/10 R1 Database Manager only is installed.

If you have both QuickBooks 2009/10 R1 and the QuickBooks Database Manager installed on the File Server (or are running QuickBooks in a terminal server environment), proceed to method 2.

Method 2:

Issue:
On a client/server based environment, when you are attempting to turn on/off Multi User Hosting or open a file you receive an error (-6123, 0) followed by H101, H202. H303, H404, H505 errors. This can occur when you have a previous version of QuickBooks QBi installed on the machine, firewalls or incorrect setup of QuickBooks QBi. There are few variations of these errors but the workaround is the same.

Configuration:
QuickBooks and the Database manager is installed on Server computer

Server Computer:
Install QuickBooks and Company File server

• Restart the Server computer
  
• Go to Start > Run > type services.msc in the Open field
  
• From the list, locate QuickBooksDB17 and QBCFMonitorService
  
• Right click each of the names and select Stop
  
• Right click each of the names and select Properties
  
• From the Startup type drop down, select Automatic
  
• Click Apply and OK
  
• Open QuickBooks 2009/10 and from the File menu, select Utilities > Host Multi-user Access
  
• Close QuickBooks
  NOTE: If you have installed QuickBooks 2009/10 Service Pack 1, you will need to Stop and Disable QuickBooksDB17. Then open QuickBooks 2009/10 and from the File menu, select Utilities > Host Multi-user Access.

Client Computers:
Install QuickBooks only

• Restart the Client computer
  
• Go to Start > Run > type services.msc in the Open field
  
• From the list, locate QuickBooksDB17 and QBCFMonitorService
  
• Right click each of the names and select Stop
  
• Right click each of the names and select Properties
  
• From the Startup type drop down, select Disabled
  
• Click Apply and OK
  
• Open QuickBooks 2009/10 and from the File menu, select Utilities. It should say Host multi-user access. If not, stop multi-user hosting.

Now you should be able to open any company file from the server.

  

When QuickBooks attempts to open a company file, one of the following errors is returned:
An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Technical Support and provide them with the following error codes: (-6177, 0) or (-6000, -83).

It appears that you do not have sufficient permissions to the specified folder where the company files are stored. To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.

Solutions

Note for older QBi-version users:

The following instructions are configured for QuickBooks 2010/11 which uses version no. 19. Older QBi version users should replace 19 with their respective version nos.:

2008/09:  17

2009/10:  18

QuickBooks 2009/10 users must ensure that on the File Server where QuickBooks Database Server Manager is installed and where the company files are stored locally, the update patch for QuickBooks Database Server Manager 2009/10 has been installed.

Solution 1: Rectifying the permissions of your mapped network drive.

1. Delete the Network Company file (*.ND - QuickBooks recreates it automatically): 
        - Open the folder that contains the QuickBooks company file 
        - Locate a file with the same name as the company file and a .ND file extension, e.g. MyCompanyFile.qbw.nd
        - Right-click the .ND file and choose Delete
   
2. Ensure QuickBooks Services are running on the system.
        - From the Start menu, select Run…
        - Type Services.MSC in the Open field and click OK
        - Check that QuickBooks Database Manager Service and QuickBooksDB19 are Started and have the Start Up Type as Automatic
        NOTE: Locate QuickBooksDB18 and QuickBooksDB17 make sure they are disabled
   
3. Set QuickBooks permission access to the folder where the company files are stored.
        - Right click on the folder where the company files are stored and select Properties
        - Click the Security tab
        - Under the Groups or user names list, locate QBDataServiceUser19 
        - If QBDataServiceUser19 is not in the Groups or user name list, click Add
        - From the Select Users, Computers, or Groups window, click Advanced…
        - Click Find Now
        - Locate QBDataServiceUser19 from the Search Results below then click OK
        - QBDataServiceUser19 will now appear in the list
        - Allow QBDataServiceUser19 full control to the folder by ticking the checkbox for Full Control
        - Click Apply and OK
   
4. Configure the QuickBooks Database Server Manager.
        - From the Start menu, select All Programs > QuickBooks > QuickBooks Database Server Manager
        - From the Scan Folders tab, click the Add Folder... button
        - Select the folder that contains the QuickBooks company files and click OK. If you don't know where files are stored, select the entire disk e.g. D:\
        - (Optional) Click the Add Folder button again to add additional folders, then click OK
        - Click the Scan button. The display will indicate which folders are being scanned
        - When the scan is complete, click Close
   Note: From the Database Server tab, you may notice that the status of the database server is stopped. Please ignore it.
   
5. From the computer where QuickBooks is installed, try opening the company file that is located on the File Server. If QuickBooks opens the company file successfully, the issue is resolved. If the error still occurs, go to the next solution.

Solution 2: Turn off hosting on all workstations that do not store the company file.

1. Open QuickBooks on a computer that does not store the company file
   
2. Choose File > Utilities
        - If Stop Hosting Multi-User Access appears on the menu, click it and click Yes to confirm
        - If Host Multi-User Access appears on the menu, stop and proceed to the next step
   
3. Close QuickBooks
   
4. Repeat step 2 on all workstations that do not store the company file
   
5. Try opening the company file on the computer where the error occurred. If it opens successfully, the issue is resolved. If the error still occurs, go to the next step.

Solution 3: If QuickBooks is installed on the server, toggle hosting off and on, and then open the company file using a local (not mapped) hard drive.

1. Open QuickBooks on the server
   
2. Choose File > Utilities > Stop Hosting Multi-User Access and click Yes to confirm
   
3. Close QuickBooks and reopen it
   
4. Choose File > Utilities > Host Multi-User Access, and click Yes to confirm
   
5. Open the company file:
        - Choose File > Open or Restore Company
   
6. Try opening the company file on the computer where the error occurred. If it opens successfully, the issue is resolved.

  

We have had some reported incidents that when applying SP1 "Tax Table Update", customers are receiving DLL errors when starting QuickBooks or QuickBooks reported an error that upgrading to SP1 was incomplete. This can include:

• The Dynamic Link library APPCORE.dll could not be found in the specified path
  
• Old file does not exists. Unable to apply patch. Program not updated
  
• Old file not found. However a file of the same name was found. No update done since file contents do not match
  NOTE: After receiving one of the above errors, the following error will appear when you try to open QuickBooks - qbw32.exe - Entry Point not found.

If you have received one of the following errors when Installing QuickBooks 2009/10 Service Pack 1, follow the instructions below:

Note: Before following the steps below, be sure you have at least one or two valid backups of all your data files.

Uninstalling Quickbooks:

Click the Start button and then select Control Panel:

Microsoft Windows Vista:

• Select Programs and then click Programs and Features
  
• Select QuickBooks in the list of programs and click Uninstall/Change
  
• A User Account Control message may appear which says ‘Windows Needs Your Permission To Continue’, click Continue on this message
  
• The QuickBooks Maintenance Wizard will open, click Next
  
• Select the Remove option, click Next
  
• Click Remove, the Uninstallation Process will now Start
  
• Once the uninstall is completed click Finish

Microsoft Windows XP/2000:

• Double-click Add/Remove Programs
  
• Select QuickBooks in the list of programs, and then click Change/Remove
  
• The QuickBooks Maintenance Wizard will open, click Next
  
• Select the Remove option, click Next
  
• Click Remove, the Uninstallation Process will now Start
  
• Once the uninstall is completed click Finish

Manually remove the following QuickBooks installation folders:

Note: Removing/deleting the entire Intuit folder will also remove all of the sub folders that are contained within it.

Windows Vista:

• C:\ProgramData\Intuit
  
• C:\ProgramData\Common Files\Intuit
  
• C:\Users\<current user>\AppData\Local\Intuit
  
• C:\Program Files\Intuit
  
• C:\Program Files\Common Files\Intuit

Windows XP/2000:

• C:\Program Files\Intuit
  
• C:\Program Files\Common Files\Intuit
  
• C:\Documents and Settings\All Users\Application Data\Intuit\<Delete all QuickBooks folders and the QBW.INI file>
  
• C:\Documents and Settings\All Users\Application Data\Common Files\Intuit

If the Application Data or Program Data folder are not visible:

Windows Vista:

• Click the Start button and select Computer
  
• In the upper left, click the Organise button
  
• Select Folder and Search Options
  
• Click the View tab
  
• Click Show hidden files and folders
  
• Click OK

Windows XP:

• Right-click on the Start button and select Explore
  
• Select the Tools menu and then select Folder Options
  
• Click the View tab, and then under Advanced Settings, select the Show hidden files and folders checkbox
  
• Click OK

Your QuickBooks installation is completely removed from your system.

Reinstalling QuickBooks 2009/10:

• Restart your PC; ensure you Log On as a Windows Admin/Domain Admin.
       - An administrator account is a user account that lets you make changes that will affect other users. Administrators can change security settings, install software and hardware, and access all files on the computer. Administrators can also make changes to other user accounts
       - A domain account is a collection of computers on a network that share a common database and security policy. A domain is administered as a unit with common rules and procedures, and each domain has a unique name
  
• Close any Applications that are currently running
  
• Insert your QBi 2009/10 CD and start the installation process, install to the default location
  
• Once QBi 2009/10 has finished installing open QBi and go through the File Menu and select Activate QuickBooks, Activate QuickBooks if required

Reinstalling QuickBooks 2009/10 SP1:

• Restart your PC; ensure you Log On as a Windows Admin/Domain Admin.
       - An administrator account is a user account that lets you make changes that will affect other users. Administrators can change security settings, install software and hardware, and access all files on the computer. Administrators can also make changes to other user accounts
       - A domain account is a collection of computers on a network that share a common database and security policy. A domain is administered as a unit with common rules and procedures, and each domain has a unique name
  
• Close any applications that are currently running
  
• Right Click My Computer and select Manage
  
• Double click Services & Applications
  
• Double Click Services
  
• Stop the following two services by right clicking the service and selecting Stop
        - QBCFMonitorService
        - QuickBooksDB17 and/or QuickBooksDB18
       Note: QuickBooksDB18 appears if the DB Server Manager patch has been installed. If neither of these services exist, it means hosting/multiuser was not enabled and therefore you don’t need to stop the service
  
• Double click the QuickBooks 2009-10 SP1 V2.exe to start the installation
       Note: On Windows Vista, right click on QuickBooks 2009-10 SP1 V2.exe and select Run As Administrator
  
• Follow the onscreen instructions to install QuickBooks 2009-10 SP1
  
• Restart your PC

Open QuickBooks 2009/10, press CTRL + 1 on your keyboard. If you are using QuickBooks Plus or below, the Product Information will be QuickBooks 2009-10 R2. If you are using QuickBooks Pro or higher, the Product Information will be QuickBooks

  

If you receive one of the following errors when attempting to email, follow the steps below:

• QuickBooks was unable to find your default mail provider in the Windows Registry. Your form will not be emailed
  
• An internal error occurred while preparing your message. It has not been sent. (MAPI error code 00000000 (0) at line 464 in sendemail.cpp)

1. From the Edit menu, select Preferences...
   
2. From the Online icon, click the Company Preferences tab
   
3. Tick Display each email when sending more than one and click OK
   
4. Close QuickBooks
   
5. From the Windows Start menu, select Control Panel > Programs > Default Programs > Set your default programs
   
6. Select Windows Live Mail in the Programs table
   
7. Click on Set this program as default
   
8. Click OK
   
9. From the Start menu type regedit in the Start search field
   
10. Click regedit.exe in the Programs list
    
11. Locate HKEY_CURRENT_USER > Software > Clients > Mail (The data field will now be called Windows Live Mail)
    
12. Now locate HKEY_LOCAL_MACHINE > Software > Clients > Mail. The data file does not automatically update, so you will be required to manually modify it
    
13. Double click on the (Default) string to edit it and replace the text with Windows Live Mail
    
14. Click OK and Close the Registry window
    
15. Open QuickBooks and send an email

  

QuickBooks is only designed to print Payment Summaries on plain paper which is not an accepted format. The ATO accepts Payment Summaries via two methods:

• QuickBooks Electronic file (Empdupe)
  
• Print out using ATO provided stationery

Note: You will need to hand write the Contact Name (Payroll) when printing out payment summaries.

The ATO has specified a new format for the INB payment summary for pays from July 1, 2007 and beyond with the new payment summaries there is no longer a need for a separate payee’s tax return copy. Only one copy is given to each employee and the employee keeps this for their own records. There is also no longer a need for a separate Notice to payee.

QuickBooks can create the EMPDUPE file an employer is required to send to the ATO.

To do this;

1) Go to the 'Employees Navigator' and select 'Process Payment Summaries'.
2) Tick the employees a payment summary needs to be created for.
3) Click on the 'Electronic File' button.
4) In the 'Save In' screen choose a location to save the file and click 'Save'.

Along with this file you must also submit the "Magnetic Media Information" form, you can obtain a copy from the ATO website at: http://www.ato.gov.au/content/downloads/MAGMEDIAINFOPay.pdf

  

The FBT year is the 12 months beginning 1 April and ending 31 March.

Example:

To report FBT for the 2009/10 financial year, the FBT should be entered between the 1 April 2009 and 31 March 2010.

Setting up the item:

Go to the Payroll Item List and select New. Follow the prompts at each window, as described below.

• Payroll Item Type:
  Choose the Company Contribution item type.
  
  
  
• Name Used In Payments & Payroll Reports:
  Select a suitable name (e.g. FBT).
  
  
  
• Agency for company-paid liability:
  Select the Agency, Liability and Expense accounts that you would use for FBT.
  
  
  
• Tax Tracking Type:
  This needs to be assigned to Reportable Fringe Benefits. QuickBooks will now show all amounts assigned to this item under the Reportable Fringe Benefits section of the employee's INB Payment Summary.
  
  
  
• Taxes:
  Untick PAYG so that PAYG tax isn't calculated on the FBT item.
  
  
  
• Calculate Based On Quantity:
  Select Neither.
  
  
  
• Gross vs Net Window:
  Leave the Gross Pay radio button selected. Note that any selection in this window is not relevant as the FBT amount will be manually recorded.
  
  
  
  
• Default Rate & Limit:
  Leave both of these fields blank, you will be manually entering the FBT amount when Processing the pay.

Once the FBT item has been set up you can select it on an Employee Pay make sure you enter the pay sometime before the end of March to reflect on this financial year.

  

Why are Payment summaries not displaying / printing employees with a zero tax amount in Payroll Premier?

The payment summaries Payroll Premier are designed to show all employees that have a tax amount which in the majority of cases is all employees. In some exceptional situations whereby an employee incurs no tax if they have a 100% salary sacrifice or they are under the age of 18 that earn $112 or less weekly, $225 or less fortnightly and $489 or less monthly; in this case will not generate a payment summary.

To generate Payment summaries to display/print employees with a zero tax amount, you will need to Edit a pay and enter .01 tax;

1. From the Employee List, right click and select Show Employees Pay
2. Select and right click on the last pay and choose Edit
3. Tick Edit This Pay
4. Enter 0.01 in the Tax box
5. Click OK

Note: All employees that have a zero tax amount will need to be edited.

  

Note: Before proceeding ensure that you have two valid backups of your Quicken data files, with at least one on an external media. 

Solution

Close Quicken;

Rename the qwmain.dll file;

Download the new qwmain.dll file (see link below);

Open Quicken and check that a transaction with a tax code can be modified correctly;

Save the qwmain.dll patch to CD or USB and store with the Quicken Installation Disk.

Detailed Instructions

Close Quicken.

Rename the qwmain.dll file

1.    Right-click the Quicken icon on the Desktop and select Properties to open the Quicken 2010 Properties window.

2.    At the bottom of the Properties window (Shortcut tab), click on the button Open File Location.  Make a note of the directory path. (The default path is C:\Program Files\Quicken)

3.    Scroll through the list and on qwmain.dll right-click and select Rename.

4.    Rename qwmain.dll to qwmain.dll.old then press the Enter button on the keyboard.

5.    Remain in this directory.

If you see qwmain and not qwmain.dll in your directory, you will need to show file extensions.

Windows Vista and Windows 7

1.    In the installation directory, click on the Organize box in the top left corner;

2.    Select Folder and Search Options from the drop down menu;

3.    Click on the View tab;

4.    In the Advanced Settings window, uncheck the box Hide extensions for known file types and click OK;

5.    You should now see file extensions for all files.

Windows XP

1.    In the installation directory, on the top Menu line, select Tools then Folder Options;

2.    Click on the View tab;

3.    In the Advanced Settings window, uncheck the box Hide extensions for known file types and click OK;

4.    You should now see file extensions for all files.

Download the new qwmain.dll file

Double click on the following link to download the new file:

http://www.quicken.com.au/library/qwmain.dll

Choose to Save the file to the directory noted above.  (The default location is C:\Program Files\Quicken)

When the download has completed, you should see the file qwmain.dll at the bottom of the installation directory.

Close your web browser.

Keep Windows Explorer open and remain in the Quicken installation directory.

You are now ready to use Quicken.

Open Quicken, edit a saved transaction with a tax code and confirm that the net amount and tax amount change correctly and the first blank line contains the difference between the edited amount and the new amount. 

Store the qwmain.dll file with your Installation Disk

Save the new qwmain.dll file to a CD, DVD or USB stick and keep with your Quicken 2010 installation disk.  If in the future you are required to reinstall your Quicken software, you will need to rename the qwmain.dll file to qwmain.dll.old and copy this new qwmain.dll file from your CD, DVD or USB stick to the installation directory.    

Close Windows Explorer.

Additional Note:
If you want to proceed with a transaction without replacing the qwmain.dll you will need to do the following:
1.  Open the split window, click the Clear Amts button;
2.  Tab through the amount field and re-enter the amount with the appropriate tax code
3.  Click the Adjust button
4.  Click Enter or OK to save the transaction
The amount and tax amounts should now calculate correctly.

  

When I launch the POS terminal why does it freeze on the splash screen?

Short Answer:

There is a conflict in a configuration setting in either of two places:

          The QuickBooks PDF Converter is assigned to COM1;

          2 POS peripherals are assigned to the same port.

Detailed Instructions:

Check the Quickbooks PDF Converter:

Windows Start > Control Panel > Printers&Faxes > right click Quickbooks PDF Converter  > Properties > Ports

If COM1 is ticked, tick the box LPT1 > OK > Close

Reboot the PC and launch POS Terminal

If the problem persists, continue with the next step.....

Alternate method for gaining access to the PDB file

The default location is
Windows 7 & Vista:  C:\Reckon\Retail POS 20xx-xx Administrator\QBPOS.PDB
Windows XP:  C:\Program Files\Reckon\Retail POS 20xx-xx Administrator\QBPOS.PDB

If your PDB file is in a different location, view that location in the Point of Sale INI file:

Vista & Windows7:  Windows Start > Computer > Users > Public > Public Documents > Reckon > PointOfSale > PointOfSale.ini

XP:   Windows Start > My Computer > Users > All Users > Shared Folders > Reckon > PointOfSale > PointOfSale.ini.

Copy the existing PDB onto the desktop

Rename the PDB in the original location to QBPOS.PDB.OLD

Open POS Terminal and an error message appears that the PDB file was not found (because we have renamed it)

Click on Search > tick the C Drive only > Search > select the PDB found on the desktop

Terminal will now open to the Options screen and indicate which peripherals are in conflict;  eg Customer Display + Cash Drawer.

Assign the correct ports for each peripheral. 

Restart POS Terminal – it should open normally. 

To put the corrected PDB file back to the original location.

Close the POS Terminal

Copy the PDB file on the desktop to the original location.

Rename the PDB file on the desktop to ...\QBPOS.PDB.OLD

Launch POS Terminal and search for the PDB file then select the file in the original location. 

Confirm that POS Terminal functions properly with the modified PDB file from the original location.

Delete the PDB.OLD files on the desktop and in the original location.

  

To operate efficiently on the Windows operating systems released over the past few years, QuickBooks had to change the default location of some of its files.  These locations may be different on each operating system.  Below we list the default locations of the main QuickBooks files on Windows 7, Windows Vista and Windows XP.

Use this list in relation to any Knowledge Base article that does not provide specific directions for your current Windows operating system. 

Windows 7:

Installation Folder:    C:\Program Files\Intuit\QuickBooks 20xx-xx\....

Data Folder:            C:\Users\Public\Public Documents\Intuit\QuickBooks\Company                                           Files\QuickBooks 20xx-xx\

Auxiliary Files:          C:\Users\<logged in User>\AppData\Local\Intuit\QuickBooks\log\

                             C:\Program Data\Intuit\.....

Windows Vista:

Installation Folder:    C:\Program Files\Intuit\QuickBooks 20xx-xx\....

Data Folder:            C:\Users\Public\Public Documents\Intuit\QuickBooks\Company                                           Files\QuickBooks 20xx-xx\

Auxiliary Files:          C:\Users\<logged in User>\AppData\Local\Intuit\QuickBooks\log\

                             C:\Program Data\Intuit\.....

Windows XP:

Installation Folder:    C:\Program Files\Intuit\QuickBooks 20xx-xx\....

Data Folder:            C:\Documents and Settings\All Users\Shared Documents\Intuit\                               QuickBooks Company Files\QuickBooks 20xx-xx\

Auxiliary Files:          C:\Documents and Settings\username\Local Settings\Application                                        Data\Intuit\QuickBooks\log\

2007/08 and earlier (all files):        C:\Program Files\Intuit\......

All 64-bit Systems:

Installation:             C:\Program Files x86\Intuit\.....

Registry Key:           HKey_Local_Machine\WOW6432node\Software\Intuit

Some of the sub-folders mentioned here are by default hidden folders within the Windows Operating System.  To view a hidden folder you will need to follow the following steps:

Windows 7 and Vista

Click on the Windows Start button and Computer;

Click on the Organize button in the top left hand corner;

Select Folder and Search Options;

Click on the View tab;

In the larger Advanced Settings box find the entry Hidden files and folders ;

Click the radio button Show hidden files, folders, and drives then OK;

You should now be able to see hidden folders.

Windows XP

Click on the Windows Start button and My Computer;

On the top menu line, click on Tools and select Folder Options;

Click on the View tab;

In the larger Advanced Settings box find the entry Hidden files and folders;

Click the radio button Show hidden files and folders then OK;

You should now be able to see hidden folders.

  

The printer driver (CDM 2.04.16.exe) that accompanies Retail POS 2010/11 is a 64-bit compatible driver.  It is also compatible with the Obvios ORP-800 receipt printer that has accompanied previous editions of Retail POS.  Consequently, existing Retail POS users who wish to upgrade their PCs to a 64-bit Windows Operating System can use the new driver to enable their Obvios ORP-800 receipt printer to work on the new PC.

QuickGuide

1.    If installed, uninstall the existing Obvios ORP-800 printer driver;

2.    Install the new CDM 2.04.16.exe printer driver;

3.    Reboot the PC, connect and turn on the printer and allow configuration to complete;

4.    Open POS Terminal and configure the Obvios ORP-800 Receipt Printer to use the new driver.

Detailed Instructions

If installed, remove the Obvios ORP-800 printer driver

1. In POS Terminal, go to Tools > Options > Receipt Printer > and set the Connected to box to blank and the Type box to blank;
   
2. Go to the Scanner and Cash Drawer tabs and reset their Connected To and Types to blank;
   
3. Turn off and disconnect the Receipt Printer, Cash Drawer and Scanner;
   
4. Close Retail POS;
   
5. Open the Device Manager (see Additional Notes below),
   
   
   
   1. expand Ports and uninstall all Communications Ports (COM1,2,3…);
      
   2. expand Universal Serial Bus Controllers.  Uninstall USB High Speed       Converter;
   
   
6. Go to the Program List (see Additional Notes below) and uninstall FTDI USB Serial Converter Drivers;
   
7. Reboot your PC.

Install the new CDM 2.03.16 printer driver

1. Ensure that the Receipt Printer, Cash Drawer and Scanner are un-configured, turned off and disconnected from to the PC.
   
2. Insert the Retail POS 2010/11 installation disk and exit the autorun.
   
3. Navigate to D:\Support\RSK (where D: is your CD drive) and double click on the file CDM 2.04.16.exe.  The printer drivers will install onto your PC into the folder: C:\Users\Admin\AppData\Local\Temp\ckz_OFQL\DPInstx86.exe (while installing a command window (white text on a black screen) will appear).
   
4. Go to the Program List - Control Panel > Programs & Features – and confirm that the new drivers are present.  You should see two entries, both titled, Windows Driver Package – FTDI CDM Driver Package... with today’s date in the Installed On column.
   
5. Reboot your PC.

Connect the Obvios ORP-800 Receipt Printer to the PC

1. Connect the receipt printer to a power source using the power cable supplied;
   
2. Connect the receipt printer to a SUB port on the PC using the USB cable supplied;
   
3. Ensure paper has been fitted to the receipt printer;
   
4. Turn on the receipt printer – you may briefly see a message indicating that Windows has detected new hardware, or is installing new hardware;
   
5. Open the Device Manager, expand Ports and confirm that USB Serial Port (COM3) is present.  Close the Device Manager.

Note: If the 'USB Serial Port (COM3)' entry doesn't appear in the Ports list, then right click the 'Ports (COM & LPT)' option in the Device Manager window and click the option 'Scan for hardware changes' to refresh the Ports list.

Configure POS Terminal to use the new printer driver

1. Open Retail POS > tools > Options > Receipt Printer;
   
2. In the Type field, select Obvios ORP-800;
   
3. In the Connected to field, select Communications Port (COM3);
   
4. Click Apply.  The printer should respond and print a line;
   
5. Connect the Cash Drawer and then the Scanner;
   
6. Retail POS is now ready for use.

Additional Notes: 

To view Windows Device Manager:

Windows XP: Click the Start Menu > Control Panel > System > Click the 'Hardware' tab > Device Manager

Windows Vista: Click the Start menu > Control Panel > Hardware & Sound > Device Manager

Windows 7: Click the Start menu > Control Panel > Hardware & Sound > Device Manager

To view Windows Program List:

Windows XP: Click the Start menu > Control Panel > Add or Remove Programs

Window Vista: Click the Start menu > Control Panel > Programs > Programs & Features

Windows 7: Click the Start menu > Control Panel > Programs > Programs & Features

  

Why do I get the error: ' Could not print to printer. Check your printer selection. Printing may have been cancelled from another program'?

  

Why don’t the:

·         Item Price List

·         Item Price List for Price Levels

·         Item Listing

·         Fixed Asset Listing

not work as in previous versions of QuickBooks and why aren’t the Memorized Reports on these Listings remembered by QuickBooks?

 

Solution

Apply the Tax Table Update (QuickBooks 2010/11 R2)

  

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Question: Columns missing in reports in Quickbooks Online 2010/11

Why are some columns missing on default reports in QuickBooks Online 2010/11?  Why doesn't QuickBooks Online remember my memorized reports? 

Solution:

This problem affects these Listing reports:

·         Item Price List

·         Item Price List for Price Levels

·         Item Listing

·         Fixed Asset Listing

and effects only Enterprise editions, including QuickBooks Online. 

 

Solution

Apply the Tax Table Update (QuickBooks 2010/11 R2)

 

  

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Question: RESC amount on the Payment Summary is incorrect or does not agree with my payroll reports

Why is QuickBooks reporting the RESC amount on the Payment Summary incorrectly?

Solution:

The RESC field will report all Super amounts paid from pre-tax earnings above the statutory 9%, or where a collective agreement exists, above the agreed rate.  For more information on RESC users should refer to their accountants or click here for the ATO’s information page.

 

QuickBooks reports all super salary sacrifice (SS) and employer additional (EA) super items to RESC.  QuickBooks will also report amounts in excess of the statutory 9% for Super Guarantee Act (SA), and in excess of the collective agreement rate (CA) super items, if the option Calculate RESC difference for SA and/or CA payroll items is ticked in Preferences for Payroll & Employees. 

 

QuickBooks will only make the calculations for RESC for pays processed in QuickBooks 2009/10 R2 versions and later.  If you did not upgrade to QuickBooks 2009/10 R2 before processing your first pay in the financial year 2009/10, then the pays processed before the upgrade will not have RESC calculated and are not being reported in the Payment Summary.

YTD adjustments with RESC-related items will not be included on reports, but they will be included in the payment summary. 

 

Solutions

Solution 1:  If you upgraded to QuickBooks 2009/10 R2 or later after the first pay for financial year 2009/10 had been processed.

Solution 2:  If all pays have been processed in QuickBooks 2009/10 R2 and later.

Before starting on a solution, make a new backup of your company file.  Do not override existing backups.


Solution 1:  If you upgraded to QuickBooks 2009/10 R2 or later after the first pay for financial year 2009/10 has been processed.

1. Ensure your company file is configured to calculate RESC for excess super in SA and CA super items:
   
   
   
   1. Click on Edit, then Preferences, then Payroll & Employees and then Company Preferences;
      
   2. Tick the box Calculate RESC difference for SA and/or CA payroll items and click OK.
   
   
2. Open each pay processed before the upgrade and refresh all RESC-related super items – SA, CA, SS and EA:
   
   
   
   1. Click on Reports, then Employees & Payroll and select Payroll Item Detail;
      
   2. Click on the Modify Report button and change the date range to the period 1 July 2009 to the pay before the upgrade;
      
   3. Click on Filter and in the choose Filter box select Payroll Item;
      
   4. In the Payroll Item box select Multiple payroll items;
      
   5. Then select all super payroll items of SS and EA and any SA and CA type items that paid excess amounts; click on OK;
      
   6. Print out the report.
      
   7. Double click on the first item to open the Paycheque window;
      
   8. Click on the Paycheque Detail button to open the Review Paycheque window;
      
   9. Click on Unlock Net Pay at the bottom of the screen, take note of the releveant super amounts, delete these super items, reinput the super items with the same amounts;
      
   10. click OK to save changes and close the Review Paycheque window; click Save & Close to save the Paycheque window;
       
   11. continue with these steps until all relevant super items for all affected employees have been refreshed.  

Your Payment Summaries should now report RESC correctly.

 

Solution 2:  If all pays have been processed in QuickBooks 2009/10 R2 and later

1. click on Reports, then Super Report by Employee;
   
2. click on the Modify Reports button and change date to This Financial Year;
   
3. in the columns box tick RESC Amount and click OK;
   
4. Examine the RESC Amount column entries for irregularies;
   
5. Correct errors by refreshing the relevant pays – follow steps 3(g) to 3(k) above.
   
6. Continue until all irregularities resolved.

Your Payment Summaries should now report RESC correctly.

If this step did not resolve the problem completely, repeat these steps with a Super Report by Fund.

Additional Note
If you have entered a YTD adjustment that has included

  

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Question: Cannot apply Tax Table Update (SP1) to all installations of 2010/11

I have multiple installations of QuickBooks 2010/11 on the one PC.  Why can I apply SP1 to only one installation?

Solution:

Generally, you should be able to apply SP1 to all editions of QuickBooks 2010/11 you have installed on a PC.  Where you have difficulty applying SP1 to the second and subsequent installations, try the following solutions. 

 

Solution 1

You should apply SP1 to the various editions in the same order they were originally installed.  That is, if Premier was installed first and Enterprise second, you should apply SP1 to Premier first and to Enterprise second. 

If the problem persists continue with Solution 2.

 

Solution 2

Uninstall and reinstall the second and subsequent editions, applying SP1 before installing the next edition.

 

Detailed Instructions

After applying SP1 to one edition uninstall the second and subsequent editions.

Download, install and run the Windows Installer Cleanup Utility.  Click on this link:

·         www.quicken.com.au/library/zip/WindowsInstallerCleanUp.zip

·         Save to your Desktop, then double click to install it.  Click here for instructions to install it;

·         Go to C:\Program Files\Windows Installer Cleanup\ and click on msicuu.exe file;

·         Select Quickbooks 2010-11 and click on Remove – your first installation will now be hidden from the operating system.

Install your second edition of QuickBooks 2010/11, activate it and apply SP1;

If you have other editions to install, run the Windows Installer Cleanup Utility, install the next edition, activate it and apply SP1.  Repeat this step until all editions have been installed and patched. 

 

  

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Question: Error uploading the Payroll Premier 2009/10 Empdupe file to the ATO

Why do I get the error: 

“The Lump sum payment A field is zero filled therefore the Lump sum payment A type field must be blank, but we found: Lump sum payment A [Position 256-263] = '00000000' Lump sum payment A type [Position 321-321] = 'T”

when I try to upload my Payroll Premier 2009/10 Empdupe file to the ATO?

Solution:

Upgrade to Payroll Premier 2010/11 and create the 2009/10 Empdupe file.

The 2010/11 version will create a valid 2009/10 Empdupe file. 

  

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Question: Tax File Number does not print on Payment Summaries from Payroll Premier

Why doesn’t the employee’s Tax File Number print on the Security Style Payment Summary?

Solution:

This problem is encountered only on security-style Payment Summaries.  The Windows-style print the Tax File Number.  The Empdupe file that is submitted to the ATO is correct. 

Our Development Team is investigating the issue. 

 

 

Workaround

Print using the Windows-style option.

  

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Question: Preparing Payment Summaries and Empupe Files in Payroll Premier

What steps do I need to take to ensure my employees have correct Payment Summaries and that I submit a correct Empdupe to the ATO?

Solution:

The default reporting setting in Payroll Premier is the Pay End Date, that is,  the last day of the pay period. 

The ATO requires payroll information to be reported on a Date Paid basis, that is, the day the employee was actually paid.

 

Where your Pay End Date and Date Paid are on or before the 30^th June, Payroll Premier will automatically produce the correct Payment Summaries and Empdupe.

 

If you have a pay with a Pay End Date in June and a Date Paid in July, or a Pay End Date in July and a Date Paid in June, your Payment Summaries will print correctly but you will need to make a printing preference adjustment to get a matching Empdupe file.    

Your Empdupe file will print according to your printing preference.  By default the printing preference is set to Pay End Date.  If that is your setting (and it will be if you have not changed it), then the Empdupe will be different to the Payment Summaries. 

To change your printing preference:

1.    On the top menu line select File and then Preferences and Printing icon;

2.    Change the Print By box to Date Paid and click Save;

3.    Create the Empdupe file;

4.    Return your preference to Pay End Date.

 

Note:  When you change the Print By box Payroll Premier will re-index your file.  This process will take a little time.  If you have a particularly large data file – over 100 employees and many years of history – you should allow a couple of hours for this process to complete.  During this process you may get a Not Responding message - do not act on it and let Payroll Premier continue and finish naturally.

 

  

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Question: Payment Summaries do not print completely

Why does Payroll Premier only print a few payment summaries fully and the rest are printed without the central part?  The top part down to TOTAL TAX WITHHELD and the bottom part from Exempt foreign Income print while the lines from Gross Payment to Total Allowances do not. 

Solution:

This problem appears to be related to the number of Allowances and Deductions that appear on a Payment Summary.  Payment Summaries will print properly until an employee with a total number Allowances and Deductions that exceed:

·         5 in a Windows-style payment summary

·         2 in a Security-style payment summary

is encountered.  All subsequent employees will print incorrectly.

This issue is being investigated by our Development Team.

 

Workaround

1.         Identify all employees with the number of allowances and deductions that exceed the acceptable number.  You can examine Reports>Allowances and Reports>Deductions to identify these employees. 

2.         Open the Payment Summaries Report

3.         Print employees that do not exceed the total allowances and deductions limit:

·                Ensure the correct Dates is selected;

·                Click on the down arrow in the Employees box and select Custom;

·                Left-click (turns blue) then right-click (turns green) all employees that do not exceed the total allowances and deductions limit;

·                Print these payment summaries by clicking on File on the top menu line and selecting Print.

4.         Individually print the payment summaries of the employees that exceed the total allowances and deductions limit:

1.         Click on the down arrow in the Employees box and select Custom;

2.         Left-click (turns blue) then right-click (turns green) the first employee that exceeds the total allowances and deductions limit;

3.         Print this payment summary by clicking on File on the top menu line and selecting Print;

4.         Click on the down arrow in the Employees box and select Custom;

5.         Left-click (turns blue) then right-click (turns green) the first employee that exceeds the total allowances and deductions limit;

6.         Print this payment summary by clicking on File on the top menu line and selecting Print;

7.         Repeat steps 4 to 6 until all employees who exceed the total allowances and deductions limit have been printed.

 

  

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Question: ‘Error: QuickBooks is not Activated’ when applying a service pack or patch

Why do I receive an error message - Before you can apply this service pack, you will need to ensure that your product is activated when installing the Tax table Update, service pack or patch?

Solution:

Before you can apply a service pack or a patch your QuickBooks must be activated.  Some Windows 7 & Vista users may still get this error if their QBW.INI file was not properly updated.

Solution:

Check whether QuickBooks is activated. This can be confirmed by the following:

• From the Help menu, select My License Information
  
• The page will display QuickBooks is Activated

 

If QuickBooks is not activated;

• To activate over the internet, from the File menu, select Activate QuickBooks; and follow the on-screen instructions to complete the Activation;
  
• To activate over the phone press Cntrl 3 (Cntrl key and the number 3 on the top row of the keyboard) and call Reckon on 1300 784253.  Enter the number you are given into the License Key boxes and click on Finish.

Install the tax table update, service pack or patch.

 

If QuickBooks is activated, refresh your License Key:

Windows 7 & Vista users

Step 1:  Refresh the Quickbooks license:

• On the top menu line click on File and select Refresh QuickBooks License;
  
• Restart QuickBooks
  
• On the top menu line click on File and you should now see Activate QuickBooks instead of Refresh QuickBooks License;
  
• Close QuickBooks and apply the Tax Table Update (SP1).

 If you still experience the problem, continue with the next Step:

 

Step 2:  Enter the last refresh date into the QBW.INI file

·         In Windows Explorer browse to C:\Users\Public\Public Documents\Intuit;

·         Find and right-click on QBW.INI and Open With Notepad;

·         The first line should read [REGISTRATION]

·         Move your cursor down to the start of the next line that has a square bracket:

it could be [FONTS] or [QBLICENCE];

·         Press on the Enter key to create a blank line and enter the following:

o    LastRefreshDate=July 1, 2010

§  where the date is the date you last activated QuickBooks;

§  must enter it exactly as it appears above with the US date format;

§  you can Copy&Past the above entry and then modify for your date;

·         Click on File and Exit and select Yes to close and save the file.

 

Install the tax table update, service pack or patch.

 

Windows XP

To get your License Key:

·         From the Help menu, select My License Information

·         The page will display QuickBooks is Activated

·         In the License Information section, write down the Licence Key numbers (the 3^rd line);

·         Close the page.

Re-activate QuickBooks with this method: 

1.    Ensure you are logged on this PC with a Local Administrator user account;

2.    Open QuickBooks to the No Company Open screen;

3.    Press Cntrl 3 (Cntrl key and the number 3 on the top row of the keyboard).   Enter the numbers you wrote down into the License Key boxes and click on Finish.

4.    Close QuickBooks and reboot your PC;

5.    Open QuickBooks, open the Product Information screen by pressing Cntrl 1 and check that the second line (License Number) contains ACTIVATED;

6.    Open a company file, click on Help and then My License Information and confirm that it states QuickBooks is Activated. 

Close QuickBooks and apply the tax table update, service pack or patch.

 

If you still experience this error message, follow the steps below:

• Windows XP:
  - From the Start menu, select Run
  - Type regedit in the Open field
  
• Windows 7 & Vista:
  - From the Windows Logo, type regedit in the Start Search field
  - Press Enter on your keyboard

Note: Modifying the Registry can affect your operating system. If you are unsure of the steps below, please contact your IT technician.

We suggest that before proceeding you make a backup of your Registry, so that if a problem does occur, you can import your original settings.

• To Export;
  From the File menu, select Export
  Type a name in the File name field and Save in to a location on your computer (e.g Desktop)
  
• To Import;
  From the File menu, select Import
  Locate the file you saved and Open

 

From the Registry Editor window, locate and click on the + symbol next to the hierarchal below:

HKEY_LOCAL_MACHINE > SOFTWARE > Intuit > QuickBooksRegistration > XX.0

64bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intuit\QuickBooksRegistration\XX.0

Where XX represents your QuickBooks version number:

·         QuickBooks 2010/11 = 19

·         QuickBooks 2009/10 = 18

 

Highlight the folder relating to your installed QuickBooks version, i.e.:

·         QuickBooks Accounting = atom

·         QuickBooks Plus = basic

·         QuickBooks Pro = pro

·         QuickBooks Premier = superpro

·         QuickBooks Enterprise = bel

 

1.  From the Edit menu, click New > String Value

2.  Type LastRefreshDate and press Enter

3.  Double click on the LastRefreshDate string

4.  Enter today's date in the Value Data field as MONTH DD, YYYY (e.g July 30, 2008)

5.  Click OK

6.  Close the Registry Editor Window

 

Reboot your PC and apply the tax table update, service pack or patch.

 

  

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Question: Payroll Tax Low Rate Threshold is incorrect in Payroll Premier

Why doesn’t the Payroll Premier calculation of tax in an Eligible Termination Payment (ETP) match that calculated on the ATO worksheets?

Solution:

This problem will be encountered where the super lump sum payment is above $150,000. 

One element of the Eligible Termination Payment is the tax-free threshold for Super lump sum payments.  This amount changes from year to year.  From 1/7/2010 the ATO has set the low rate threshold at $160,000.  The default amount in Payroll Premier is $150,000.

For further details on processing Eligible Termination Payments and an explanation of the relevant tax rates, users should consult their Accountant and the ATO. 

 

 

Solution

 

Change the Low Rate Threshold in Payroll Premier

1.    On the top menu line click on File then Preferences then Tax;

2.    In the Low Rate Threshold box, replace $150,000 with $160,000 and click Save.

 

You can now balance the Payroll Premier ETP calculations with the ATO worksheet. 

 

  

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Question: QuickBooks 2010/11 cannot launch after applying Tax Table Update (SP1).

Why doesn’t QuickBooks launch after applying SP1?  I followed the web instructions for applying SP1 (including rebooting the PC).  I get an error: Old file not found. 

Solution:

We have had some reported incidents that when applying SP1 "Tax Table Update", customers are receiving DLL errors when starting QuickBooks or QuickBooks reported an error that upgrading to SP1 was incomplete. This can include:

• The Dynamic Link library APPCORE.dll could not be found in the specified path
  
• Old file does not exists. Unable to apply patch. Program not updated
  
• Old file not found. However a file of the same name was found. No update done since file contents do not match
  NOTE: After receiving one of the above errors, the following error will appear when you try to open QuickBooks - qbw32.exe - Entry Point not found.

We have not been able to establish why some users experience this error but have found the following solution has resolved the issue comprehensively.

 

Solution

1.    Empty the QBUpdate folder

2.    Reboot the PC

3.    Repair the QuickBooks installation

4.    Stop the Services

5.    Apply SP1 again. 

 

Detailed Instructions

Empty the QBUpdate folder

1.    In Windows Explorer go to C:\Program Files\Common Files\Intuit\QuickBooks\ QBUpdate;

2.    Select all files in this folder and Delete;

3.    Click on the Start button, Programs (or All Programs), Startup, then right click on QuickBooks update agent and select Delete.

Reboot your PC.

Repair your QuickBooks installation

1.    Click on the Start button, Control Panel, Programs and Features (or Add or Remove Programs);

2.    Highlight QuickBooks 2010/11, right-click and select uninstall (or click on Remove);

3.    Select Repair then Repair the QuickBooks Installation;

4.    When complete, launch Quickbooks, open a company file (Sample file is sufficient) and Activate.  Close QuickBooks.

Reboot your PC.

If this PC is the Host PC or Server, stop the QuickBooks Services

1.    Click on the Start button, Control Panel, Administrative Tools and then Services;

2.    Right click on QBCFMonitorService, click the Stop button, then for the Startup Type select Disable and click OK;

3.    Right click on QuickBooksDB19 and click the Stop button, then for the Startup Type select Disable and click OK;

4.    Exit the Services module.

Apply SP1

1.    Double click on your SP1 downloaded file to install;

2.    When finished open QuickBooks and press Cntrl+1 or F2;

3.    At the end of the first line you should see either ‘...2010/11 R2’ or ‘...2010/11 R2P’;

4.    Open a company file and click on Employees, Tax Table Information;

5.    You should have tax table version: 101192 and Calculations are updated for: 01/07/2010;

6.    SP1 has been successfully applied.

 

 

 

  

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Question: Payslips and Payment Summaries do not print properly

Why don’t my payslips and payment summaries print or email properly from Payroll Premier?  They partially print but their alignment is incorrect or some of the lines print only the top half of the line. I have deleted and re-input the fields on payslips and rebuild my company file but the problem persists.

Solution:

If you find that after normal troubleshooting and file maintenance procedures are carried out you still have the problem, then your problem may be due to malfunctions or misconfigurations in other processes that the printing function depends on. 

This note outlines some of these processes that may prevent you getting a readable copy of your payslip or payment summary.

Different versions of the operating system and applications may have slightly different steps to those outlined here.  Before changing any settings, take note of the current settings so any changes can be returned to their original settings.

 

Items to Investigate.

 

1.    Ensure you are using the preferred email system for Payroll Premier:

a.    Office Outlook 2003

b.    Office Outlook 2007

 

2.    Ensure that your email system is the default email program in your web browser.  To check your email default in Internet Explorer:

                                      i.        Click on Tools, then Internet Options, then Programs;

                                     ii.        Under Internet Programs, click on Set Programs;

                                    iii.        Click on Set Default Programs;

                                   iv.        In the Programs box click on Microsoft Office Outlook then click on Set this program as default then click OK and close the window.

 

3.    Ensure you have the latest Adobe Reader version:

a.    Click on the Windows start button and All Programs;

b.    Right click Adobe Reader x and select Properties;

c.    Click on the Shortcut tab and note the entry in the Target box;

d.    At the time of writing the latest version was 9.3.1;

e.    If you have an older version, visit www.adobe.com and download the latest reader.

 

4.    Check the DPI (dots per inch; pixels per inch) setting for your computer.  Payroll Premier is configured to work at 96dpi.  To check your setting:

a.    Windows 7 & Vista: 

                                          i.    click on Start, Control Panel, Display, then Set custom text size;

                                         ii.    tick the box use windows XP style DPI scaling;

                                        iii.    ensure that Scale to this percentage of normal size is set at 100%;

                                       iv.    click OK when finished.

b.    Windows Vista:

                                          i.    click on Start, Control Panel, Personalization, then Adjust font size (DPI);

                                         ii.    click the radio button by Default scale (96 dpi) and click OK;

c.    Windows XP:

                                          i.    click on Start, Control Panel, Display, Settings tab then Advanced button;

                                         ii.    select Normal (96 DPI) and click OK.

 

5.    Check the True Fonts settings for your printer:

a.    Click on Start, Printers and Devices (or Faxes), right click on your printer name, then Printing Preferences, Advanced Settings tab, Specify Fonts and select Always Use TrueType Fonts

 

6.     Ensure you have the latest printer drivers for your printer.

 

 

 

  

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Question: Improving efficiency of your Payroll Premier company file

I’ve been using Payroll Premier for a number of years and as time goes by my company file takes longer to carry out its functions and is prone to crashing and corrupting my file.  What can I do to avoid these issues?

Solution:

The biggest source of file instability is file size.  It is difficult to say how large is too large for a Payroll Premier company file as it is a combination of how long the file has been in operation, the number of employees (particularly past employees), the frequency of pays and the complexity of the pays. 

 

What is a large company file?

A good sign that your company file may be too large is if key processes take too long to complete.  If you regularly find that it takes so long that you think Payroll Premier has stopped working (and indeed you have a message saying “Not Responding”), then your file may be too large.  Key processes are:

·         Changing the printing preference from Date Paid to Pay End Date and vice-versa;

·         Calling up the Payment Summaries table;

·         Rebuilding the company file takes longer than 30 minutes.

These functions work through every employee, current and terminated, in carrying out their process. 

 

The “Not Responding” message

Quite often, a step in the process will take longer than the operating system’s expected time of response from the application.  When it does not get a response within this time it assumes that the application has stopped working and throws up the “Not Responding” message. 

When running these key processes a “Not Responding” message is misleading and should be ignored.  Allow the process to complete in its own time, however long that may be.  Do not end the process as you may corrupt the company file. 

 

Improving operating efficiency

Follow these steps to keep your file operating efficiently:

1.    Archive your file to remove older data every few years.

a.    Archiving will create another file with the current information which you can refer to if you need to access old data;

b.    You can remove unwanted data from your current file;

c.    Click here for directions on archiving your file. 

 

2.    Do not end a process when a “Not Responding” message appears

a.    Let it finish in its own time;

b.    Go to the Processes tab in Task Manager and view the Memory column for qpv.exe.  If it is still changing then it is still carrying out its processes;

c.    If necessary, let this process work overnight;

d.    End the process only if the memory level for qpv.exe has not changed for an hour. 

 

3.    Before printing Payment Summaries or upgrading, set the Printing Preference to Date Paid.

 

4.    Defrag the hard disk – this should be carried out as part of your regular computer maintenance program. 

 

  

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Question: Changes to Reckon Tools SuperLink

Changes are being made to improve Reckon Tools SuperLink. The improvements include improved data validation; better support response times; and clearer explanations of obligations and responsibilities.

Solution:

What are the Changes?

Westpac QuickSuper Service

The main change relates to the Westpac clearing house service that distributes the Super contributions to the various Super Funds nominated by your employees in accordance with your instructions. Until now, Reckon Tools SuperLink has used Westpac's PayDeduct service for this. Westpac has discontinued this service and replaced it with a new service called QuickSuper. From this Tuesday, 13 July, this new service will be used to debit your account and transfer your Super Contributions.

Improved System Validation of data submitted

Westpac's QuickSuper has superior data validation processes that will help to ensure the accuracy of the data submitted. The validation will occur when SuperLink transfers your data to QuickSuper. Invalid data may therefore be identified more quickly with the new system.

The validation processes cannot identify all types of invalid data or data errors. To minimise the risk of errors and to ensure timely processing of your contributions, we'd remind you to ensure that Reckon Tools SuperLink and either QuickBooks or Payroll Premier are always kept up to date with the following information about your employees:

• First, Middle and Last Names
  
• Date of Birth
  
• Super Fund
  
• Member Number
  
• Employee Number

As always, it is important to check your data before submitting it to ensure all information is correct.

Improved Support and Response Times

With the move to QuickSuper, we have negotiated greater access to information held in Westpac's systems. This access will improve the level of support that we can provide to you.

For most requests, we will now be able to determine the status of fund transfers through QuickSuper and respond to you within 2 business days. Up until now, we have had to email Westpac for status reports and await their reply.

New Product Disclosure Statement and Terms and Conditions

The Westpac QuickSuper Product Disclosure Statement (PDS) is attached. You must read it as it will apply to your use of Reckon Tools SuperLink and your access to QuickSuper from now on. This new PDS provides a much clearer and more transparent explanation of the obligations and responsibilities of all parties.

While making these changes we have also updated the Reckon Tools SuperLink Terms and Conditions. The updated Terms and Conditions are also attached for your information, and they also apply to your use of Reckon Tools SuperLink from now on.

Note that the PDS and the Terms and Conditions may be amended from time to time and you will be informed as soon as possible if this occurs.

New Direct Debit Requests

A requirement of the Westpac QuickSuper PDS is that you provide a completed Direct Debit Request as is included at the end of the PDS. You need to print, complete, sign and return this to us by 31 July 2010. Westpac will not be able to deduct funds from your bank account from 1 August if we have not received this from you.

Should any of the details included on the Direct Debit Request change, you will need to complete and submit a new Direct Debit Request. This must be done as soon as possible after any such change. We require at least 2 business days to update our records so you must submit new Requests at least two days prior to your next use of SuperLink.

What do you need to do now?

Before you next use Reckon Tools SuperLink you should:

• Read the attached Westpac QuickSuper PDS
  
• Read the attached Reckon Tools SuperLink Terms and Conditions

By 31 July 2010, to be able to continue to use SuperLink, you must:

• Complete the Direct Debit Authority included in the QuickSuper PDS and either mail or fax it back to us at:
  
  SuperLink
  Reckon Limited
  Locked Bag 15
  BROADWAY NSW 2007
  
  Fax: 02 9577 5557

You will also notice some minor changes to the SuperLink lodgement gateway. The main change being an extra button that you need to press when you provide the final authority for the direct debit of Super contributions from your bank account. This extra step will be clearly explained as you proceed.

Enquiries

If you have any queries about Reckon Tools SuperLink, please contact our customer service team on 1300 784 253 or email customerservice@reckon.com.au.

  

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Question: NSW State Payroll Tax threshold showing the incorrect amount in Payroll Premier 2010/11

Why is the NSW State Payroll Tax threshold showing the incorrect amount?

Solution:

Currently the New South Wales State Payroll Tax threshold and percentage shows the incorrect amount in Payroll Premier 2010/11 and therefore Payroll Tax reports calculate the incorrect figures.

For the 2010/11 financial year the correct threshold is $658,000;

Also during this period the percentage rate for the NSW State Payroll Tax will vary depending on the time of year.

NSW percentage rates:-

From 1st July 2010 - 31st December 2010 = 5.55%

From 1st January 2011 - 30th June 2011 = 5.45%

 

For full details, visit the NSW office of State Revenue at http://www.osr.nsw.gov.au/taxes/payroll/

 

Our Development Team is investigating this issue.

 

 

Solution

Manually adjust the threshold and percentage

1. On the top menu line, click on Lists then Payroll Tax Scales;
   
2. Double click on NSW payroll Tax;
   
3. In the threshold Column, change 638000 to 658000;
   
4. In the Multiplier column, change 0.0565 to 0.0555;
   
5. Click OK to save and close.

 

You should note your diary to change the multiplier to 0.0545 before starting the first pay in January 2011.

 

 

  

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Question: NSW State Payroll Tax threshold showing the incorrect amount in QuickBooks 2010/11

Why is the NSW State Payroll Tax threshold showing the incorrect amount?

Solution:

Currently the New South Wales State Payroll Tax threshold shows the incorrect amount in QuickBooks 2010/11 and therefore the State Payroll Tax Summary and State Payroll Tax Detail reports calculate the incorrect figures.

For the 2010/11 financial year the correct thresholds are:

·         Annual:  $658,000;

·         28-day month:  $50,477

·         30-day month:  $54,082

·         31-day month:  $55,885

Also during this period the percentage rate for the NSW State Payroll Tax will vary depending on the time of year.

NSW percentage rates:-

From 1st July 2010 - 31st December 2010 = 5.55%

From 1st January 2011 - 30th June 2011 = 5.45%

 

For full details, visit the NSW office of State Revenue at http://www.osr.nsw.gov.au/taxes/payroll/

 

Our Development Team is investigating the issue.

 

Solution

You will have to manually calculate the Payroll Tax Due:

Total Included Amount:  60,000   (from the State Payroll Tax Detail report)

Less threshold:              55,885   (31-day monthly threshold)

Taxable Amount:             4,115

Percentage:                     5.55%  (July – Dec 2010 payroll tax rate)

Payroll Tax Payable:        228.38

 

You should note your diary to change the percentage to 0.0545 before starting the first pay in January 2011.

  

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Question: Setting up a non-super Salary Sacrifice item (Salary Packaging)

How do I setup a motor vehicle novated lease so that Super is calculated on the earnings item (salary package amount) but PAYG tax is calculated on the earnings item less the novated lease (cash component)?

Solution:

QuickBooks does not have a single function to handle a non-super salary sacrifice (salary packaging) where the super is paid on the earnings before the pre-tax deduction (a motor vehicle novated lease for example) and PAYG is paid on the earnings minus pre-tax deduction. 

 

Workaround

You will need to create two items to have QuickBooks calculate super on the salary package amount and PAYG on the cash component.

 

Create a Deduction called Novated Lease Cost:

This item will deduct the amount from the earnings

·         Assigned to Payroll Liabilities:Novated Lease Cost;

·         Tax Tracking Type is Gross Payments;

·         Taxes are ticked;

·         Calculate based on Quantity is Neither;

·         Enter the amount of the lease.

 

Create a Company Contribution Item called Paid Novated Lease:

This item will give back the deduction so that the correct Super is calculated

·         Liability Account is Payroll Expenses:Salary&Wages;

·         Expense Account is Payroll Expenses:Novated Lease;

·         Tax Tracking Type is None;

·         Taxes are unticked;

·         Calculate based on Quantity is Neither;

·         Leave on Gross Pay;

·         Enter the amount of the lease;

·         Leave items in last window ticked.

 

Adjust your Super payroll item

·         Go to the last window Include payments in contribution;

·         tick the Paid Novated Lease item and click Finish.

 

Fringe Benefits Tax (FBT)

Unless the item being salary sacrificed is an exempt item, the item is liable for Fringe Benefits Tax to be paid by the company.  A grossed-up value of the salary sacrificed item must appear on employees Payment Summary.  The FBT tax year is 1^st April to 31^st March and this amount, determined by your Accountant, is usually entered in March. 

 

In some instances, the employer may recover part or all the FBT cost from the employee.  In this case you will need to create another Deduction item for Recovered FBT:

·         Liability account is Payroll Expenses:FBT.  This will refund the company for the FBT they will pay to the ATO;

·         Tax Tracking Type is Deductions if it must be quoted on the Payment Summary or None if it is not required to appear on the Payment Summary;

·         Taxes are unticked;

·         Calculate based on Quantity is Neither;

·         Leave Gross vs. Net at net pay;

·         Enter Default rate and limit (if appropriate).

 

Enter the payroll items on employee’s Payroll and Compensation Info

·         Enter Novated Lease Cost and amount supplied by your Accountant;

·         Enter Paid Novated Lease Cost  and amount supplied by your Accountant;

·         Enter the Recovered FBT item and amount supplied by your Accountant, if the employee is paying or contributing to the FBT tax;

·         Delete and reinput the Super item – this will refresh any changes to the Super item.

 

Your pays should now calculate Super on the salary package amount and PAYG on the cash component.  If the employee is contributing to the FBT expense, funds will be set aside in the FBT expense account to help meet the company's liability. 

Additional Note
FBT is a complex area and you should consult and follow the directions of your Accountant.  There may be other costs and other associated transactions that need to be processed.   

  

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Question: Overwriting the Super amount gets reported in RESC on payment summary.

Why when I overwrite the Super amount when preparing pays, the amount gets reported in the RESC field of the Payment Summary?

Solution:

The Australian Government requires you to report any payments of super in excess of the 9% Super Guarantee (SA) or an approved collective agreement rate (CA) separately on the payment summary in the RESC field. 

QuickBooks will automatically report some super payroll items to RESC – super salary sacrifice (SS) and employer additional (EA)

QuickBooks has a preference setting that when checked will automatically calculate and report amounts outside the statutory or collective rates to RESC.  If the amount you are entering for Super is different to these rates, then the difference will be reported to RESC on the payment summary.

Reckon acknowledges that the automatic calculation function for SA and CA will report any difference whether that amount is greater or less than the 9% or collective agreement rate.  It should report only amounts greater than the 9% or collective agreement rate.  This problem is being investigated.

 

Solution

You must first understand why you need to alter the amount of Super as QuickBooks is configured to calculate the correct amount of Super.  Common reasons you may want to do this are:

• The Super item is incorrectly configured;
  
• Other payroll items are impacting on Gross Payments leaving a lower amount to calculate super on;
  
• Correct an overpayment in a previous pay.

 

Your first step is to verify that all items are correctly setup and being used in the correct manner.

1.    Super Items

a.    The correct super type is selected:

                                          i.    SA for the 9% Super Guarantee;

                                         ii.    CA for approved collective agreement amounts;

                                        iii.    EA for Employer Additional amounts (reports to RESC);

                                       iv.    SS for Super Salary Sacrifice (reports to RESC);

                                        v.    MV for additional super contributions made by the employee from after-tax pay (member voluntary);

b.    Tax Tracking Type is set to None;

c.    Taxes have no ticks;

d.    Not based on Quantity;

e.    Paid on Gross Pay;

f.     Is not an annual limit;

7. All relevant Income items are included for calculating Super.


1. Deductions can be pre-tax, post-tax or part of a salary package (non-super salary sacrifice).  Users should check with their accountant or the ATO for direction into which category their deduction falls:
   
   
   
   1. Pre-tax deductions require a Tax Tracking Type of Gross Payments and Taxes checked.  These settings will reduce earnings for calculation of Super and PAYG;
      
   2. Post-Tax deductions require a Tax Tracking Type of Deductions and Taxes unchecked.  These settings will not reduce earnings for calculation of Super and PAYG;
      
   3. Salary Packaging will require special treatment to reduce PAYG paid but have Super calculated on normal earnings.  Click here for details. 
   
   
2. Allowances and Additions can be taxable or tax-free.  Users should check with their accountant or the ATO for direction into which category their allowance or addition falls:
   
   
   
   1. Tax-free allowances and additions require a Tax Tracking Type of Allowance and Taxes unchecked.  These settings will not impact on earnings for calculation of Super and PAYG;
      
   2. Taxable allowances and additions require a Tax Tracking Type of Gross Payments and Taxes.  These settings will increase earnings for calculation of PAYG.  If Super is to be paid on the Allowance or addition, that item must be ticked for inclusion in the Super payroll item setup.

 

Where your setup information is not correct you will need to correct it.  Then you will need to:

• delete these items from the employee’s Payroll and Compensation Information, and reinput them;
  
• open the effected pays, delete the item and reinput it.

Your super should calculate correctly. 

 

Where you still need to alter the Super amount that QuickBooks calculates and this amount is not to report to RESC on the payment summary:

1. Before processing the pay, click on Edit > Preferences > Payroll & Employees > company Preferences and untick the box Calculate RESC differences for SA and/or CA items; click OK
   
2. Prepare the pay and overwrite the Super amount.  This amount will not be reported.
   
3. When the pay has been processed go back and tick the box Calculate RESC differences for SA and/or CA items in Preferences. 

 

We strongly recommend that you have the box Calculate RESC differences for SA and/or CA items in Preferences ticked to ensure you do not understate amounts for reporting purposes.  

 

  

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Question: How to Activate QuickBooks
What steps must I follow to successfully activate QuickBooks so that I can start using it for the first time or to apply a service pack, patch or tax table update?

Solution:

Before you can use your company file, apply a service pack, patch or tax table update your QuickBooks must be activated.  This process confirms to us that you are using a properly licensed version of QuickBooks.

To successfully activate ensure that:

·         You are logged onto the computer with Administrator privileges

·         You have a datafile opened

·         There are no other security features on your computer or network that will block your ability to modify your computer’s registry.

You can check whether your QuickBooks is activated by:

·         From the Help menu, select My License Information

·         The page will display QuickBooks is Activated

Or

·         Press Ctrl 1 to open the Product Information page

·         At the end of the second line “License Number” will be the words ACTIVATED or NOT ACTIVATED

 

You must have a datafile opened.

You can open your company file from its location or from the No Company Open screen.  Your recently opened files will be in the box. 

If you have just installed or re-installed your QuickBooks and there are no files showing in No Company Open, and you are not sure where your company file is located, then open the sample file.  You can open the sample file by clicking on Open Sample File box on the No Company Open screen. 

If for some reason the sample file does not open, then you can open the sample file directly by:

File > Open or Restore a Company File > Open a file (.QBW or .QBA) and browse to:

a.    Windows 7, Vista & Server 2008:  “C:\Users\Public\Documents\Intuit\ QuickBooks\Sample Company Files\QuickBooks 20xx-xx”

b.    Windows 2000, XP & Server 2003:  “C:\Documents and Settings\All Users\Documents\ Intuit\QuickBooks\Sample Company Files\QuickBooks 20xx-xx”

c.    QuickBooks 2007/08 and earlier:  “C:\Program Files\Intuit\QuickBooks 20xx-xx”

 

Computer Logon Account Status

If you are not sure of your account status and permission levels you will need to check with your IT technician. 

 

Activating QuickBooks

• From the File menu, select Activate QuickBooks.  If this is the first time you are activating QuickBooks then you will be able to activate across the web.
  
• If you have previously activated this version of QuickBooks the web activation attempt will fail.  You will need to press Ctrl 3 or Ctrl F12; to launch the Activation Screen.
  
• Call Reckon Customer Service on the telephone number provided.
  
• The Reckon Representative will ask you for the Product Key which is on the second line.
  
• The Customer ID line is optional, but if you enter a number it must be your Reckon Customer ID number. 
  
• The Reckon Representative will give you a License Key which you need to enter in the 4 empty boxes on the License Key line and then click on Finish.
  
• You will get a message: QuickBooks is Activated.
  
• To verify that QuickBooks is activated, shutdown QuickBooks (with your company file or sample file opened), then relaunch QuickBooks.  If you get a message that QuickBooks is not activated then:
  
  
  
  • You did not have a datafile opened when you activated; or,
    
  • You are not logged on to this PC with Administrator privileges; or,
    
  • You have been blocked from modifying the registry of this PC – you may need to refer to your IT technician.

Ensure that you have Administrator privileges, you are not blocked from modifying the registry and open a datafile and try again. 

 

If you still get the error

If you still get the ‘QuickBooks is not activated’ message but when you press Ctrl 1 it says you are activated, then continue with the next steps.

 

QBi series – Enter the last refresh date into the QBW.INI file

·         Close Quickbooks, then in Windows Explorer browse to C:\Users\Public\Public Documents\Intuit;

·         Find and right-click on QBW.INI and Open With Notepad;

·         The first line should read [REGISTRATION] – see note below;

·         Move your cursor down to the start of the next line that has a square bracket:

it could be [FONTS] or [QBLICENCE];

·         Press on the Enter key to create a blank line and enter the following:

o    LastRefreshDate=July 1, 2010

§  where the date is the date you last activated QuickBooks;

§  must enter it exactly as it appears above with the US date format;

§  you can Copy&Past the above entry and then modify for your date;

·         Click on File and Exit and select Yes to close and save the file;

 

 

QuickBooks 2007/08 and earlier

You will be modifying the Registry directly.  Modifying the Registry can affect your operating system. If you are unsure of the steps below, please contact your IT technician.

Open the registry:

• Windows 7 & Vista:
  - From the Windows Logo, type regedit in the Start Search field
  - Press Enter on your keyboard
  
• Windows XP:
  - From the Start menu, select Run
  - Type regedit in the Open field

Create a backup of your Registry:

From the File menu, select Export
Type a name in the File name field and Save in to a location on your computer (e.g Desktop)

 

From the Registry Editor window, locate and click on the + symbol next to these hierarchal folders:

HKEY_LOCAL_MACHINE > SOFTWARE > Intuit > QuickBooksRegistration > xx.0

Where xx refers to the version number of your QuickBooks:

2007/08 = 16.0

 

Highlight the folder relating to your installed QuickBooks version, i.e.:

• QuickBooks Accounting = atom
  
• QuickBooks Plus = basic
  
• QuickBooks Pro = pro
  
• QuickBooks Premier = superpro
  
• QuickBooks Enterprise = bel

Modify the Registry value:

1. From the Edit menu, click New > String Value
   
2. Type LastRefreshDate and press Enter
   
3. Double click on the LastRefreshDate string
   
4. Enter today's date in the Value Data field as MONTH DD, YYYY (e.g July 30, 2008)
   
5. Click OK
   
6. Close the Registry Editor Window

 

Check Operation of QuickBooks

Open QuickBooks and confirm that you no longer get the ‘QuickBooks is not activated’ message.

Restart the installation of the service pack, patch or Tax Table update.

 

 

How should the QBW.INI file look when I open it?

You should see the following:

[REGISTRATION]

Qbmode=000073a4142b

ActivatedProduct=accountant

WELCOMEVERSIONNUMBER=Version 19.0D

CustNum=880400

RegistrationNumber=55116493066327402240

 [QBLICENSE]

CURRENTFLAVOR=

[FONTS]

MAGNIFYONLARGEFONTS=0

[AUTOPATCH]

VERSION=19.0

RELEASE=Pw2

(more lines follow)

  

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Question: Processing an Eligible Termination Payment (ETP)
How do I process an Eligible Termination Payment (ETP) in QBi?

Solution:

Click here to download the ETP guide

  

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