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| Support |
| Data services: Password removal |
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 What is Password Removal?
Password Removal is a service provided to customers who have forgotten, lost or otherwise no longer have access to the Admin password for their data file in order to use the program.
| Passwords will be removed only. The original text that comprised the password is not revealed. |
| Any data returned will be in the current version format. This may require you to upgrade your software to the most current version available. |
| Password Removal for sunsetted versions are subject to a Sunset Version Surcharge. |
| Passwords will be removed from currently supported versions and retired versions of Quicken, QuickBooks and Quicken Payroll. |
What versions are considered to be retired?
Quicken - Standard/Deluxe/for Business/Personal/Personal Plus
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Personal & Personal Plus |
ShareAnalyser |
| Current Versions |
-Personal & Personal Plus 2004
-Personal & Personal Plus 2002 SE |
-ShareAnalyser v2
-ShareAnalyser v1 |
| Sunset Versions |
-Personal & Personal Plus v7.5, v8, 2002
-Quicken v1 to Quicken v7.5 |
-none |
Business finance
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Personal/Plus
CashBook |
QuickBooks |
Payroll (QuickPayroll) |
| Current Versions |
-CashBook 2004
-CashBook 2003
-Personal / Plus 2004 & 2002
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-QuickBooks 2004
-QuickBooks 2003
-Enterprise Solutions 2.0 & 4.0 |
-Payroll Premier v13 2004
-Payroll 2003 |
| Sunset Versions |
-Personal / Deluxe / CashBook V5, v6, v7, v8 |
-QuickBooks v1, v2, v3, v4, v5, v6, v7.4, v8 & 2002 |
-QuickPayroll v1, v2, v3, v4, v6, v7, v8 & 2002 |
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Point Of Sale |
QuickBooks Customer Manager |
Online Store |
| Current Versions |
-Point Of Sale 2004
-QuickBooks Retailer 2003 |
-QuickBooks Customer Manager 2004 |
(Discontinued) |
| Sunset Versions |
-QuickPOS v1, v2, v3, v5, 2001, 2002 |
-none |
-none |
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Mobile (QuickTrack) |
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| Current Versions |
(Discontinued) |
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| Sunset Versions |
-none |
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What is the typical turnaround time for password removal jobs?
There are two pricing tiers available for Password Removal services.
| For Standard Password Removal, please allow up to 5 business days for completion and return of the file(s). |
| For Express Password Removal, the service delivery date is for the next business day. |
| The Service Delivery Date for Express Password Removal will be determined by the date and time Reckon receives the data file. If all the Customer's data and the Completed Order Form are received by Reckon no later than 2:00 P.M. Sydney time, then the service time starts on that date. If the Customer's data and the Completed Order Form are received by Reckon after 2:00 P.M. Sydney time, the Service Delivery Date will be extended one business day. |
| Prices |
| Standard Password Removal* |
$150.00 |
| Express Password Removal* |
$250.00 |
| * Sunset Version Surcharge will apply for this service ($50.00) |
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