On 6th May 2002, Quicken Australia discontinued live support for older versions of the Quicken range in order to focus our resources on supporting more current products. The result was a better customer experience for many customers. From this point on, Quicken will now adopt a policy of periodically sunsetting older versions of Quicken software in the sense of no longer continuing to provide live support to those versions. This policy means, moving forward, that live technical support will be available only for the most current version and for the version immediately preceding it. For example from April, 2007, we provide support for QuickBooks 2006/07 and QuickBooks 2007/08.
 Quicken - Standard/Deluxe/for Business/Personal/Personal Plus
| |
Personal & Personal Plus |
ShareAnalyser |
| Current Versions |
-Personal & Personal Plus 2008
-Personal & Personal Plus 2007 |
-ShareAnalyser v3 |
| Sunset Versions |
-Personal & Personal Plus 2006
-Personal & Personal Plus 2005
-Personal & Personal Plus 2004
-Personal & Personal Plus 2002 SE
-Personal & Personal Plus 2002
-Quicken v1 to Quicken v8 |
-ShareAnalyser v1
-ShareAnalyser v2 & v2.2 |
Business Finance
| |
CashBook /
Home & Business |
QuickBooks |
Payroll (QuickPayroll) |
| Current Versions |
-Home & Business 2008
-Home & Business 2007
|
- QuickBooks 2008/09 QBi series
-QuickBooks 2007/08
-Enterprise Solutions 2007/08
-Enterprise Solutions 2006/07 |
-Payroll Premier 2007/08
-Payroll Premier 2006/07
|
| Sunset Versions |
-Home & Business 2005/06
-CashBook 2003, 2004
-CashBook v5, v6, v7, v8 |
-QuickBooks 2006/07
-QuickBooks v1, v2, v3, v4, v5, v6, v7.4, v8, 2002, 2003, 2004, 2005/06
-Enterprise Solutions 2.0, 4.0, 2005/06 |
-Payroll Premier 2003, 2004, 2005/06
-QuickPayroll v1, v2, v3, v4, v6, v7, v8, 2002 |
| |
Point Of Sale |
QuickBooks Customer Manager |
Online Store |
| Current Versions |
- Retail POS Professional 2008/09
-
Retail POS Lite 2008/09
- Retail POS 2007/08 |
-QuickBooks Customer Manager 2006/07
-QuickBooks Customer Manager 2005/06 |
(Discontinued) |
| Sunset Versions |
-QuickPOS v1, v2, v3, v5, 2001, 2002, 2004
-Retail Point Of Sale 2006/07
-Point of Sale 2005/06
-QuickBooks Retailer 2003,2004 |
-QuickBooks Customer Manager 2004 |
-none |
| |
Mobile (QuickTrack) |
|
|
| Current Versions |
(Discontinued) |
|
|
| Sunset Versions |
-none |
|
|
Tax Table & Compliance Update Policy
In order to keep up with continuous changes to payroll tax and government legislation, and to focus our resources on providing our best service to customers on the most current version of software, Quicken will only provide compliance and tax table updates to the latest version of the software. If you do not upgrade to the latest version you may not be compliant with Australian Government requirements. We recommend that you join the Quicken Advantage program or purchase a subscription version of the software, both of which includes free updates and upgrades as they become available. Advantage membership also includes free weekday technical support
Exception
One exception to the Sunset Policy is where users on sunset versions are seeking to upgrade to the current version. To the extent that you may encounter problems in this staged upgrading process, live support will be available to assists users onto the current version.
When a version is sunsetted or retired, Quicken will inform users via this website. As we update this website periodically, it is important for you to visit us from time to time to note new information as it becomes available. |